Простой сложный разговор. Модель легкого и эффективного общения - Элисон Вуд Брукс

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В этой книге приводятся только реальные диалоги! Однако имена и другие подробности, касающиеся участников исследований и частных бесед, изменены из соображений конфиденциальности.

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Конечно, если вы можете обсуждать эти темы с кем угодно, это еще не значит, что вы должны обсуждать их со всеми. Даже темы, понятные всем и каждому, чувствительны к контексту. Возьмем, к примеру, заголовки новостей, которые кажутся очевидным материалом для беседы. Конечно, неплохо следить за важными событиями, происходящими в мире, чтобы быть готовым к их обсуждению. Но в наши дни у новостей есть один подвох: люди получают информацию из разных источников, с разной подачей и разной трактовкой. Эти различия могут стать