Простой сложный разговор. Модель легкого и эффективного общения - Элисон Вуд Брукс

323

Alison Wood Brooks, “Get Excited: Reappraising Pre-Performance Anxiety as Excitement,” Journal of Experimental Psychology: General 143, no. 3 (2014): 1144; Elizabeth Baily Wolf et al., “Managing Perceptions of Distress at Work: Reframing Emotion as Passion,” Organizational Behavior and Human Decision Processes 137 (2016): 1–12.

324

Jennifer Hettema, Julie Steele, and William R. Miller, “Motivational Interviewing,” Annual Review of Clinical Psychology 1 (2005): 91–111.

325

Stefan G. Hofmann et al., “How to Handle Anxiety: The Effects of Reappraisal, Acceptance, and Suppression Strategies on Anxious Arousal,” Behaviour Research and Therapy 47, no. 5 (2009): 389–94; Jordi Quoidbach, Moïra Mikolajczak, and James J. Gross, “Positive Interventions: An Emotion Regulation Perspective,” Psychological Bulletin 141, no. 3 (2015): 655.

326

Alisa Yu, Justin M. Berg, and Julian J. Zlatev, “Emotional Acknowledgment: How Verbalizing Others’ Emotions Fosters Interpersonal Trust,” Organizational Behavior and Human Decision Processes 164 (2021): 116–35.

327

Yael Millgram et al., “Knowledge About the Source of Emotion Predicts Emotion-Regulation Attempts, Strategies, and Perceived Emotion-Regulation Success,” Psychological Science 34, no. 11 (2023): 1244–55.

328

Sarah Bahr, “Feeling a Bit Cramped? ‘Couples Therapy’ May Look Familiar,” New York Times, April 16, 2021.

329

Matthew Fray, “The Marriage Lesson That I Learned Too Late,” Atlantic, April 2022.

330

Olivia de Recat, Drawn Together: Illustrated True Love Stories (New York: Voracious, 2022).

331

Barry R. Schlenker and Bruce W. Darby, “The Use of Apologies in Social Predicaments,” Social Psychology Quarterly (1981): 271–78.

332

Ryan Fehr and Michele J. Gelfand, “When Apologies Work: How Matching Apology Components to Victims’ Self-Construals Facilitates Forgiveness,” Organizational Behavior and Human Decision Processes 113, no. 1 (2010): 37–50.

333

Peter H. Kim et al., “Removing the Shadow of Suspicion: The Effects of Apology Versus Denial for Repairing Competence-Versus Integrity-Based Trust Violations,” Journal of Applied Psychology 89, no. 1 (2004): 104.

334

Karina Schumann, “The Psychology of Offering an Apology: Understanding the Barriers to Apologizing and How to Overcome Them,” Current Directions in Psychological Science 27, no. 2 (2018): 74–78.

335

Donald L. Ferrin, et al., “Silence Speaks Volumes: The Effectiveness of Reticence in Comparison to Apology and Denial for Responding to Integrity-and Competence-Based Trust Violations,” Journal of Applied Psychology 92, no. 4 (2007): 893.

336

Maurice E. Schweitzer, John C. Hershey, and Eric T. Bradlow, “Promises and Lies: Restoring Violated Trust,” Organizational Behavior and Human Decision Processes 101, no. 1 (2006): 1–19.

337

Alison Wood Brooks, Hengchen Dai, and Maurice E. Schweitzer, “I’m Sorry About the Rain! Superfluous Apologies Demonstrate Empathic Concern and Increase Trust,” Social Psychological and Personality Science 5, no. 4 (2014): 467–74.

338

Karina Schumann, Emily G. Ritchie, and Amanda Forest, “The Social Consequences of Frequent Versus Infrequent Apologizing,” Personality and Social Psychology Bulletin 49, no. 3 (2023): 331–43.

339

Karina Schumann, “Does Love Mean Never Having to Say You’re Sorry? Associations Between Relationship Satisfaction, Perceived Apology Sincerity, and Forgiveness,” Journal of Social and Personal Relationships 29, no. 7 (2012): 997–1010.

340

“Deepwater Horizon: Oil Spills,” Damage Assessment, Remediation, and Restoration Program, National Oceanic and Atmospheric Administration, https://darrp.noaa.gov/oil-spills/deepwater-horizon; “Environmental Costs,” Encyclopædia Britannica.

341

“Gulf Oil Leak,” CNN, May 27, 2010, transcript.

342

В октябре 2010 года, когда прошло достаточно времени для осмысления произошедшего, Хейворд принес более достойные извинения: «Взрыв в Мексиканском заливе стал ужасной трагедией, за которую, как глава компании BP на тот момент, я всегда буду чувствовать свою глубокую ответственность, независимо от того, на кого в конечном счете будет возложена вина».

343

“BP Chief to Gulf Residents: ‘I’m Sorry,’ ” CNN, May 30, 2010, transcript.

344

Roy J. Lewicki, Beth Polin, and Robert B. Lount, Jr., “An Exploration of the Structure of Effective Apologies,” Negotiation and Conflict Management Research 9, no. 2 (2016): 177–96.

345

Ahmir Thompson, “Questlove Apologizes for Offensive Japan Comments,” Okayplayer (2017), https://www.okayplayer.com/news/questlove-apologizes-offensive-japan-instagrams.html.

346

Roy J. Lewicki, and Chad Brinsfield, “Trust Repair,” Annual Review of Organizational Psychology and Organizational Behavior 4 (2017): 287–313.

347

Grant E. Donnelly, Hanne Collins, and Alison Wood Brooks, “How Prisoner Apologies Influence Parole Decisions” (в работе).

348

Roy J. Lewicki, Beth Polin, and Robert B. Lount, Jr., “An Exploration of the Structure of Effective Apologies,” Negotiation and Conflict Management Research 9, no. 2 (2016): 177–96.

349

Maurice E. Schweitzer, John C. Hershey, and Eric T. Bradlow, “Promises and Lies: Restoring Violated Trust,” Organizational Behavior and Human Decision Processes 101, no. 1 (2006): 1–19.

350

Schumann, “Psychology of Offering an Apology.” faster apologies are better: Jimin Nam et al., “Speedy Activists: How Firm Response Time to Sociopolitical Events Influences Consumer Behavior,” Journal of Consumer Psychology 33, no. 4 (2023): 632–44; Schumann, Ritchie, and Forest, “Social Consequences of Frequent Versus Infrequent Apologizing.”

351

Nicole Abi-Esber et al., “ ‘Just Letting You Know...’: Underestimating Others’ Desire for Constructive Feedback,” Journal of Personality and Social Psychology 123, no. 6 (2022): 1362.

352

Emma E. Levine and Maurice E. Schweitzer, “Are Liars Ethical? On the Tension Between Benevolence and Honesty,” Journal of Experimental Social Psychology 53 (2014): 107–17; Emma Levine and David Munguia Gomez, “